
Beschwerdemanagement Excellence (English, Bernd Stauss | Andreas Schöler)
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Specifications
| Publisher | Gabler Verlag |
| Language | English |
| ISBN-13 | 9783409123839 |
| ISBN-10 | 3409123830 |
| Author | Bernd Stauss | Andreas Schöler |
Product Description
Here on GlowMirror, you'll find Beschwerdemanagement Excellence filed under Management -- everything you need to know is covered below.
About the Book
Die meisten Unternehmen wissen inzwischen: Nur wer professionell mit Beschwerden umgeht, kann Kunden auf Dauer binden. Wie aber sieht die Praxis tats�chlich aus? Die Studie "Beschwerdemanagement Excellence" pr�sentiert erstmals Informationen zum Stand des Beschwerdemanagements in deutschen Gro unternehmen. Basis bildet eine Befragung von 149 Firmen aus dem Business-to-Consumer-Markt, die vom Lehrstuhl f�r Dienstleistungsmanagement der Katholische…
ISBN: 9783409123839
Book Insights
What You'll Learn
- ·In-depth exploration of topics covered in Beschwerdemanagement Excellence
- ·Key concepts explained with clarity and practical examples
- ·Insights valuable for anyone studying or working in Management
Who Should Read This
Managers, team leads, MBA students, and corporate professionals.
Key Highlights
- ·Brand new physical book delivered across India
- ·15-day hassle-free return policy











