Returns & Refunds Policy

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• Return request raised within 7 days of delivery
• Item is unused and in its original condition
• Item is in its original packaging with all tags intact
• Item is not from the non-returnable category listed below

Non-Returnable Items

• Perishable goods (food, flowers, etc.)
• Personal hygiene products once opened
• Digital downloads or software
• Items marked as "Final Sale" or "Non-Returnable"

How to Initiate a Return

1. Log in to your account and go to My Orders
2. Select the order and click "Request Return"
3. Select the item(s) and reason for return
4. Submit your request — you will receive a confirmation within 24 hours
5. Pack the item securely and hand it to our pickup agent or drop it at the nearest courier point

You can also initiate a return by emailing support@glowmirror.in with your Order ID and reason for return.

Refund Process

Once we receive and inspect the returned item:

• We will send you a confirmation email within 48 hours of receiving the return
• Approved refunds are processed within 5–7 business days
• Refund will be credited to your original payment method
• UPI/Wallet refunds: 1–3 business days
• Credit/Debit card refunds: 5–7 business days
• Bank transfer: 5–10 business days

Damaged or Wrong Items

If you received a damaged, defective, or wrong item, please contact us immediately at support@glowmirror.in with photos of the item and your Order ID. We will arrange a free return pickup and issue a full refund or replacement at no extra cost.

Need Help?

Contact our support team at support@glowmirror.in or visit our Contact page.