Cengage Learning
A Guide to Customer Service Skills for the Service Desk Professional (English, Donna Knapp)
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Specifications
| Publisher | Cengage Learning |
| Language | English |
| ISBN-13 | 9781285063584 |
| ISBN-10 | 1285063589 |
| Author | Donna Knapp |
Product Description
About the Book
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New i…
ISBN: 9781285063584
Book Insights
What You'll Learn
- ·In-depth exploration of topics covered in A Guide to Customer Service Skills for the Service Desk Professional
- ·Key concepts explained with clarity and practical examples
- ·Insights valuable for anyone studying or working in Cengage Learning
Who Should Read This
Working professionals and industry practitioners seeking practical knowledge.
Key Highlights
- ·Brand new physical book delivered across India
- ·15-day hassle-free return policy
Frequently Asked Questions
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Is A Guide to Customer Service Skills for the Service Desk Professional available in English?
A Guide to Customer Service Skills for the Service Desk Professional is available in English on GlowMirror.
Who is the author of A Guide to Customer Service Skills for the Service Desk Professional?
A Guide to Customer Service Skills for the Service Desk Professional is authored by Donna Knapp.
Who published A Guide to Customer Service Skills for the Service Desk Professional?
A Guide to Customer Service Skills for the Service Desk Professional is published by Cengage Learning.
How many pages does A Guide to Customer Service Skills for the Service Desk Professional have?
Page count information for A Guide to Customer Service Skills for the Service Desk Professional is available in the specifications section of this page.
How long does it take to read A Guide to Customer Service Skills for the Service Desk Professional?
At an average reading speed of 250 words per minute, reading A Guide to Customer Service Skills for the Service Desk Professional takes a few hours to a few days depending on reading pace.
What is A Guide to Customer Service Skills for the Service Desk Professional about?
About the Book
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for impl...
Is A Guide to Customer Service Skills for the Service Desk Professional suitable for beginners?
Whether A Guide to Customer Service Skills for the Service Desk Professional is suitable for beginners depends on your background in Cengage Learning. Review the product description and specifications above for details on the target audience and difficulty level.
What edition is A Guide to Customer Service Skills for the Service Desk Professional?
A Guide to Customer Service Skills for the Service Desk Professional is from the Cengage Learning edition/year. Check the specifications section for full edition details.
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A Guide to Customer Service Skills for the Service Desk Professional listed on GlowMirror is a brand new book in good condition.
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